Factory reset a Yealink phone — even without the admin password (2026)

You picked up a used Yealink desk phone, or inherited one with an unknown admin password. Here's how to factory reset it three ways — from the keypad, from the web UI, and (the important one) with a hardware key-hold that doesn't need the admin password at all. Plus what changed about Yealink's default password: 'admin/admin' on older firmware, a unique per-device password on newer units.

TL;DR — To factory reset a Yealink SIP desk phone you have three options: the keypad menu (needs the admin password), the web UI (needs the admin password), or a hardware key-hold that needs no password at all — hold the OK key for ~10 seconds. The last one is what you want for a used or inherited phone with an unknown admin login. This also covers the 2026 default-password situation: old firmware is admin/admin, newer units ship a unique password on a label.

The default password, then → now

This trips people up, so get it straight first:

  • Older firmware: username admin, password admin. The classic default.
  • Newer firmware (security hardening, ~2021 onward): Yealink ships each phone with a unique random default password printed on a sticker (usually on the underside or the box), or forces you to set a new password on first web login. So admin/admin will not work on recent units.

If you have the password, reset from the menu or web UI. If you don’t, skip to the hardware reset — it clears the password entirely.

Method 1 — Hardware reset (no admin password needed)

This is the one most people are searching for. With the phone powered on and idle (not in a call, not in a menu):

  1. Press and hold the OK key — the round/centre key below the screen — for about 10 seconds.
  2. The screen shows “Reset to factory settings?”
  3. Press OK to confirm.
  4. The phone wipes everything and reboots. This takes a minute or two; don’t unplug it.

No login required — this resets the admin password along with everything else. (On a few models the prompt is triggered by holding the X/cancel key instead; if OK doesn’t do it, try that.)

Method 2 — From the phone’s keypad (needs admin password)

  1. Press the Menu soft key.
  2. Go to Settings → Advanced Settings and enter the admin password (admin on old firmware, or the label password).
  3. Choose Reset to Factory (sometimes Reset Config) and confirm.

Method 3 — From the web interface (needs admin password)

  1. Find the phone’s IP: Menu → Status (or Settings → Status).
  2. Browse to http://<phone-ip>/ and log in as admin.
  3. Go to Settings → Upgrade (or Reset & Reboot) and click Reset to Factory.

After the reset

A full reset erases the SIP account, network config, contacts and call history — the phone comes back as if new. Before you reset (if you can log in), note your SIP credentials (server/registrar, username, auth ID, password) so you can re-register it afterward. On newer firmware you’ll be asked to set a fresh admin password on first login again.

Summary

  • No admin password? Hold the OK key ~10 s while idle → confirm → done. No login needed.
  • Have the password? Reset from Menu → Settings → Advanced, or the web UI at http://<phone-ip>/.
  • Default password: admin/admin on old firmware; a unique label password on newer units.
  • A factory reset erases the SIP account and contacts — save your SIP credentials first.